MIDOFFICE – HOSS

Anything but accounting is not his thing. Our recommendation for tourist travel agencies that have outsourced their accounting. Everything in it but accounting. Lots of function, highest quality.

THE FUNCTIONS

Order Management

– order management
– Manual entry option for orders
– manual supplement option
– automatic calculation of fees and cancellation fees
– Differentiation between agency debt collection and direct debt collection
– Offer and option management
– any number of prices per service
– Any number of participants and services per operation
– Detail screens for the different activity types
– Monitoring of option deadlines
– travel document control
– E-mail or fax dispatch and printing of travel registration, booking confirmation, invoice, travel documents, voucher, travel itinerary plan, cover letter for travel documents

Client Management / CRM

– Customer master data, salutations, salutations, titles, categories
– different types of customers (private, company, travel agency)
– Address management (international format)
– any number of contacts and addresses per customer
– Define the default contact type (e-mail, fax, mail, etc.)
– assignable marketing criteria (hobbies, preferred organizers, etc.)
– Deposit of several bank details, credit cards and frequency flyer programs
– freely definable CRM criteria (hobbies, types of travel)
– Management of mailing blocks / newsletter blocks
– Selection of marketing criteria
– posting history
– Extensive tasks / event management (recording of all customer contacts / activities with one customer)
– Automatic Events / Tasks
– Document management with reprint option
– Combination of criteria: Customers, bookings, events and marketing
– Information on overdue events and much more.
– customer selection
– Credit limit management

Cash Register Functions

– Entry of cost documents
– Payments to bank
– Manual debit memos (not order-related)
– Payments for orders
– Management of mixed payment methods (via subprices)
– Branch- or user-related cash registers (employee cash registers)
– Entry of customer payments (manual, EC Cash, online credit card debit, direct debit)
– Cash sale / travel vouchers
– daily closing
– cash account book
– customer payments
– payment control
– accounts receivable accounting

Master data management, setup and configuration

– predefined tables for 3 letter codes, bank code, postal code etc.
– Organizer master (product types, contact persons, agency numbers)
– Presettings for service masks, room types, room types, insurances
– terms of payment
– fees and charges
– discounts
– Users (rights management, navigation tuning, user group definition)
– branch facility
– Affiliates or brandings with their own logos on forms
Booking and organizer-related tables such as automatic reminder settings, notes (“Did you offer a rental car?”), booking resources (online booking, call center, walk in and much more)
– Text modules (organizer and/or transaction-related, can be displayed automatically)
– All master data with validity date from-to
– payment control
– organizer list
– list of appointments
– Sales evaluation / comparison with the previous year

Reporting

– Statistics and evaluations/lists in the area of employees, type of trip, destination area, mode of transport, collection, discounts, fees, payments
– Output of statistics as tables, bars or pie charts
– Booking, departure, returnee and birthday lists
– All reports at “employee, branch, company” level depending on authorization
– Action-Dependent Reminder